- Despite high investment in safety systems, there's a significant gap between leadership confidence and frontline experience, with only 41% of workers believing safety is taken seriously
- Poor usability of safety software is a major issue, particularly in larger organisations where only 30% of workers find it easy to understand
- 23% of Australian businesses still use paper-based safety systems, while 41% of managers are using unofficial AI tools for safety tasks
- There's a stark contrast in AI perception, with 64% of managers believing it will transform workplace safety within five years, compared to only 25% of workers
- Over one-third of workers report being able to enter workplaces with incomplete or expired training, despite managers agreeing that linking induction data to site access would improve safety
Australian organisations are investing heavily in digital safety systems, artificial intelligence, and integrated compliance platforms. However, new national research indicates that poor usability, inadequate follow-through, and a growing gap between leadership confidence and frontline experience are undermining safety outcomes.
Rapid Global commissioned Research Without Barriers to conduct the Workplace Safety Australian Market Research Report, surveying more than 1,000 Australian safety managers, workers, and contractors across high-risk industries. Its findings point to a critical point for Australian workplaces: safety is well documented but not always felt.
While 65 per cent of workers say safety processes are clear and practical, only 41 per cent believe safety is taken seriously by everyone, all the time. The gap highlights a persistent tension between formal systems and lived experience, one that experts warn can quietly erode trust and increase risk.
Professor Dr Andrew Sharman, a global authority on safety culture and CEO of the International Institute of Leadership & Safety Culture, says the findings reflect a familiar pattern seen repeatedly across global workplaces. “Safety is often well documented, yet not consistently felt by people on the ground,” he says. “Bridging the gap between policy and practice is less about systems alone and much more about leadership. Trust is the critical differentiator.”
Unifying safety systems would simplify compliance, according to two-thirds of managers (67 per cent) who also place a high value on strong system integration. Yet fewer than half of executives (45 per cent) say their current safety tools use modern, easy-to-use technology. Among frontline workers, only 41 per cent describe safety software as easy to understand, with usability declining sharply in larger organisations to 30 per cent.
When tools are hard to use, workers can often resort to manual workarounds or bypassing reporting altogether, which creates dangerous blind spots.
Even after years of digitisation, 23 per cent of Australian businesses still use paper for critical safety tasks, particularly in industries that manage remote work sites and large contractor workforces. Even where digital tools exist, friction remains a barrier. Half of managers say incident reporting could be easier, while nearly one in four workers say they have personally seen incidents go unreported.
Artificial intelligence is emerging as another fault line. Only 12 per cent of managers say they don’t see value in AI for workplace safety while belief in AI as a transformative force is far from universal, especially among workers.
While 64 per cent of managers believe AI and robotics will fundamentally transform workplace safety within five years, only 25 per cent of workers agree. At the same time, 41 per cent of managers admit they are already using AI tools not officially provided by their organisation to assist with safety tasks, a signal that demand is outpacing governance.
Even among managers, enthusiasm is tempered by caution. Six in ten say AI should support data analysis rather than make safety decisions, reinforcing that human judgement remains central in high-risk environments. AI adoption is also uneven across the country, with organisations in NSW, Queensland, and Western Australia more than twice as likely to be using AI-enabled safety systems than those in Victoria and South Australia.
Ezequiel Gonzalez, Head of Revenue at Rapid Global, says the findings show safety risk is increasingly shaped by complexity rather than intent. “Workplace safety in Australia has come a long way, but there is no room for complacency,” he says. “Complex, high-risk environments require more than ticking boxes. Technology should not replace human judgement but make it sharper. When systems are easier to use and data is easier to act on, safer outcomes follow.”
The report also identifies weaknesses in enforcement at the point of entry. More than one-third of workers and managers say it is still possible to enter a workplace even when training is incomplete or expired, despite 62 per cent of managers agreeing that linking induction data directly to site access systems would make workplaces safer.
According to the research, organisations most likely to improve safety outcomes are not those modernising with the most tools, but those reducing friction, automating enforcement, and making safe behaviour the easiest option for day-to-day reality on site.
For Australian leaders, the message is clear: closing the gap between strategic intent and on-the-ground impact may now represent the single greatest opportunity to strengthen workplace safety before small, systemic cracks turn into serious risk.
To access the report, please visit: https://rapidglobal.com/lp/au-market-research/
About us:
About Rapid Global
Rapid Global is an Australian AI-powered platform transforming workplace safety and compliance, with more than 7m users worldwide. Trusted by leading global companies, Rapid brings together more than 20 years of industry experience to deliver a smarter, more proactive approach to managing safety.
From contractor pre-qualification and online inductions to visitor management, site access control, audits, AI-enabled camera monitoring, and incident reporting, Rapid gives organisations one connected platform to keep people safe and workplaces compliant. https://rapidglobal.com/
Contact details:
Louise Nealon, PR With Purpose, louise@prwithpurpose.com.au, 0403 569177
